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Faq

Major Carpet Cleaners uses the "professional hot water extraction" method of cleaning. This is a washing and rinsing of the carpet. We use only non-toxic cleaning agents that are safe for your home. Our truck mounted cleaning units have powerful motors for deeper cleaning, and they heat the water to just the right temperature. This is the only means of cleaning recommended by almost all carpet manufacturers and the Carpet & FabriCare Institute. Finally, this is the only method that can employ a rinse step to leave your carpets as residue free as possible.

  • Conduct a pre-inspection of the rooms and/or items to be cleaned noting any heavily soiled areas.
  • Discuss the process with you and answer any questions you may have.
  • Move furniture in the rooms (except very large items)
  • Pre-treat any areas of concern to ensure the most thorough cleaning.
  • Clean using our hot water extraction method or the method deemed most appropriate.
  • Apply deodorizer or protector, and groom the carpet.
  • Return your furniture to its original location, placing protective pads underneath.

Drying time depends on humidity levels, airflow and the type of carpet. While it typically takes four to 24 hours for the carpet to dry, you can walk on it as soon as we are finished. Wear clean tennis shoes or white socks to avoid re-soiling. If drying time is a concern, ask us about ways to significantly speed up the drying time.

In contrast to the “fly-by-night” or “bait-and-switch” companies, our quality and integrity sets us apart. We have been in business for over 50 years and built a reputation based on fair prices and outstanding workmanship. We are family owned and operated, so we are personally invested in our company that serves the local Orange County community. We value the relationships we’ve built with our customers and look forward to serving our new customers, as well. We will be there when you call us, and we stand behind our work.

Our technicians are trained to move your furniture and return it to its rightful place. We do ask that you remove items from your furniture like electronics, plants, lamps and knickknacks. We will move most furniture that you request at no additional cost. The exceptions are large items, including pianos, china cabinets, waterbeds, pool tables and dressers with mirrors.

Over time and with regular wear, factory-applied stain resistant protection will wear off. The application of our Proguard Protector adds a layer of protection to repel spills and resists soiling and staining. Proguard Protector forms a molecular shield around each carpet fiber and helps to prevent dirt and stains from being ground in or absorbed by the carpet fibers.

This answer varies depending on many factors such as allergies, children, pets and whether the carpet gets heavy use or light use. Dirt is like sandpaper. It damages your carpet. The more often you have your carpets cleaned, the longer they will last. The Carpet and FabriCare Institute and most carpet manufacturers recommend that you have your carpet professionally cleaned every 6 to 12 months, depending on your lifestyle.