Privacy Policy

Last updated: January 2026

1. Introduction

Major Carpet Cleaners ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.majorcarpetcleaners.com.au.

Please read this privacy policy carefully. By using our website, you consent to the practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the website.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Submit a contact form
  • Subscribe to our newsletter
  • Leave comments on our articles
  • Participate in surveys or promotions

This information may include your name, email address, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Responding to your inquiries and providing customer support
  • Sending newsletters and marketing communications (with your consent)
  • Improving our website and content
  • Analysing website usage and trends
  • Protecting against fraudulent or unauthorised activity
  • Complying with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use:

  • Essential cookies: Necessary for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Third-Party Services

We may use third-party services that collect information, including:

  • Google Analytics: For website analytics and performance monitoring
  • Amazon Associates: For affiliate marketing purposes
  • Email service providers: For newsletter distribution

These third parties have their own privacy policies governing the use of your information. We encourage you to review their policies.

6. Affiliate Disclosure

Major Carpet Cleaners participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au.

When you click on affiliate links and make purchases, we may earn a commission at no additional cost to you. This helps support our website and allows us to continue providing free content.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: hello@majorcarpetcleaners.com.au
  • Website: www.majorcarpetcleaners.com.au/contact